Terms and Conditions

Terms and Conditions of Sale

By purchasing from us and/or completing the checkout process, you agree to accept these terms and conditions of sale. We hope that you understand that just as you must protect yourself from fraud on the Internet, we must also be vigilant to protect ourselves and our customers from fraud. For our mutual protection, we have established these terms. If you have any questions about our terms, please feel free to contact us.

Venue

This transaction shall be considered to take place within Kaufman County in the state of Texas and any dispute concerning said transaction shall be decided by the laws of the state of Texas by the proper court within the state of Texas with authority over the relevant matters.

Accepted Payment Methods

We accept credit cards (Visa and Mastercard), PayPal payments, PayPal e-checks, checks drawn on a US bank in US currency and money orders in US currency drawn on a U.S. bank. Due to increased fraud, we do not accept PayPal payments in amounts over $500. Please note that using your credit card on our site is safe; in addition to employing the best encryption currently available, you are also protected by our Safe Shopping Guarantee when you use your credit card. We cannot accept mailed payments from anyone outside of the United States. Your credit card will be charged by Charming Chick Inc.

Shipping & Handling

View our shipping and handling information here, which is incorporated into this agreement by this reference.

Order Cancellation

Because a majority of our orders ship so quickly, in most cases, once we have received payment your order may not be cancelled. However, if you would like to request cancellation of your order, please contact us immediately via our contact us form and be sure to include your order number, full name and billing address. We will make every attempt to cancel your order before it ships. However, if your order has already been prepared for shipment, we will be unable to cancel your order. In that case, our standard return policy would apply.

Returns

Except where noted on the product's page, we guarantee your product will not be defective or broken when it arrives. You must contact us via email with 5 days of delivery of the item for your RMA number and return instructions. You will not know where to ship your item unless you contact us first., as many of our manfacturers will handle returns directly.

Examples of reasons for a return are either item damanged in shipping, personalization wasn't what you entered when placing the order, or the item was already broken when you opened the package.  We don't make exchanges if you ordered an incorrect size, entered wrong personalization instructions, or the item is smaller/larger than you thought.  It's important to read product descriptions carefully, including measurements.

We can only accept returns/exchanges for items that are damaged/defective when your receive your order.  Therefore the item cannot be used, worn, or altered in any way. The product should be in it's original packaging.

If the product is personalized, engraved, monogrammed, rhinestoned or screen-printed, we will replace the defective item with the exact same item and personalization only. Please double-check your personalization instructions and sizing before completing your order. No refunds or exchanges will be made for your typographical or other errors in order submission.

We determine the date of delivery per the USPS, FedEx, or UPS tracking number information.

You will be responsible for shipping the item back to us, after which we will refund the purchase price you paid for the item, less the cost of shipping the item to you and any other applicable fees. Refunds will be given in the original form of payment or via a company check, at our discretion. We do not refund shipping costs for any reason.

We reserve the right to refuse any return/exchange if we feel it is fradulent for any reason.

Please note that if you used a coupon or promotion of any type on the order (i.e. Free Shipping offers, etc.) and your order total drops below the amount needed for free shipping due to a return, the amount you would've been charged to ship your order if you had not received free shipping will be deducted from any refund. Any other discounts based on quantity or order total will also be recalulated and the difference deducted from your refund.

Be sure to print your return authorization number plainly on the outside of your package, as any items returned without a valid return authorization number will not be accepted. Furthermore, this warranty does not cover any type of consumable, replaceable component such as batteries.

 

Returned Checks

If your check is returned for non-sufficient funds, no account, stop payment, etc you will be liable for a $30.00 returned check fee plus the original amount of the check and any bank fees we are charged. Payment of these fees will be due immediately via money order. While we understand that in most cases it was a simple accounting error and we will try to work with you in any way we can if your check is returned, if you pay your invoice with a bad check and then refuse to make good on your payment, we will refer the situation to law enforcement and the court system if needed to recover our items.

Coupons and Coupon Codes

From time to time we may elect to offer special discounts and other markdowns and deals to some or all of our customers via coupons and coupon codes. All coupon discounts are only valid only until their expiration date and we reserve the right to modify or discontinue any coupon code or promotion at any time. Please be sure to observe any conditions or terms mentioned limiting the use of the coupon, such as free shipping coupons being limited to standard shipping only. Coupons may be restricted to purchases from our website only - if so, this will be noted on the coupon. Website coupons may not be applied to phone or fax orders.  Coupons may not be combined with any other coupon, offer, or discount. Coupons and offers are not valid on previous purchases and must be entered during checkout.

Warranty

All products, unless otherwise noted on the product's page, come with a 15 day money back guarantee. Within 15 days from the day you receive the item if shipped via trackable means, or 20 days from the day we shipped the item if shipped via non-trackable means, you may return the item to us for a refund of the price you paid for the item, less the cost of shipping and handling to ship the item to you. All returns must be shipped via a trackable shipping service and must have a valid return authorization number on the outside of the packaging to be accepted. Please contact us for this authorization number before shipping a product back to us. There are specific rules and limitations to this policy, detailed in our return policy, which is incorporated into this agreement by this reference. Some of the products we sell may also be covered under a manufacturer's guarantee or warranty. Unless otherwise noted in the item's description, our 15 day money back guarantee and any manufacturer's warranties are the only warranties or guarantees we provide.

Liability

You agree that Charming Chick's maximum liability in any situation is the purchase price paid by the customer for the item(s) or for their complete order.

Warranty Disclaimer

EXCEPT AS SET FORTH IN THIS DOCUMENT, CHARMING CHICK MAKES NO WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY REGARDING OR RELATING TO THE PRODUCT, OR ANY MATERIALS OR SERVICES FURNISHED OR PROVIDED TO THE CUSTOMER UNDER THIS AGREEMENT. CHARMING CHICK SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCT AND ANY OTHER MATERIALS AND SERVICES, AND WITH RESPECT TO THE USE OF ANY OF THE FOREGOING. THE REMEDIES STATED IN THIS DOCUMENT CONSTITUTE CUSTOMER'S EXCLUSIVE REMEDIES AND CHARMING CHICK SOLE LIABILITY FOR BREACH OF THE LIMITED WARRANTIES SET FORTH HEREIN.

Terms and Conditions of Use of Website and Content

By continuing to use or access this website, you are indicating your acceptance of these terms and conditions of use.

Errors

While every effort is made to ensure the accuracy of our website, we are not responsible for typographical or other errors.

Copyright

All material on this website is copyright 2004-2009 by Charming Chick . This includes, but is not limited to, item descriptions, pictures of items, titles, the graphical layout of our site and any other items protected by copyright or intellectual property law. We do investigate any and all entities we believe have stolen our intellectual property and we will contact your ISP or hosting provider to have the offending material or site removed immediately. Any business or individual who copies any copyrighted item from us for commercial use agrees to forfeit any and all revenue generated in any way by the use of our copyrighted material plus 20%, in addition to court costs.

Warranty

THE MATERIALS ON THIS SITE ARE PROVIDED 'AS IS' WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO THE APPLICABLE FEDERAL AND STATE LAW, CHARMING CHICK DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. CHARMING CHICK DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS ON THIS SITE OR ANY SITES LINKED TO THIS SITE.

Pricing

We attempt to provide the lowest prices possible, therefore we are continually updating our prices. Unfortunately, sometimes errors do occur. Charming Chick reserves the right to cancel any order placed for a product that was mispriced. We also reserve the right to change any and all of our prices at any time. The price of the item displayed on your checkout page, barring any technical or pricing errors, is the price you will be responsible for paying for your order, even if the price changes (is raised or lowered) before or after you receive your order.

Wholesale Pricing

Consult our resellers & wholesale pricing page or contact us for details about our reseller policy and wholesale pricing.

Charming Chick Club Card

Customers visiting our retail store locations may sign up to receive a Charming Chick Club Card.  This card gives you exclusive access to special sales and promotions.  The terms of this card are subject to change without notice.